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+86 135 1891 0091 info@tibetfocus.travel | sales@tibetfocus.travel
Tibet Focus Travel & Tours > About Us > Terms And Conditions

Tibet Tour Reservation, Refund & Cancellation  Policy

Secure Your Adventure with Ease

Planning a Tibet journey requires attention to detail, involving specific regulations and necessary documentation. To help you navigate this process smoothly, we’ve outlined everything you need to know about securing your Tibet tour reservation.

How to Start Your Tibet Tour Reservation

To begin your Tibet adventure, your first step is reaching out to one of our expert travel advisors. They will guide you through the entire reservation process, offering valuable and up-to-date insights about Tibet’s travel regulations. Keep in mind that specific areas in Tibet, like the sacred Mount Kailash, have varying regulations depending on the season and annual policies. To ensure everything goes smoothly, we ask that you provide as much detail as possible, including your preferred destinations and travel dates.

We strongly recommend booking your tour at least two weeks ahead of your intended travel date. This timeline allows us to obtain the necessary Tibet permits and documents required for your trip. For Indian passport holders, especially those planning to visit pilgrimage sites such as Kailash, additional permits are mandatory.

Step-by-Step Booking Process for Your Tibet Expedition

Once you’ve finalised your itinerary with our team, we’ll need the following documents to confirm your booking:

  1. Scanned Copy of Your Passport
    Ensure that the passport details, including your name and date of birth, are clearly visible.
  2. Scanned Copy of Your Valid Chinese Visa
    Make sure the details on your Chinese visa are legible and match your passport.
  3. Emergency Contact Number
    Provide an emergency contact that we can reach in case of any unforeseen situations.
  4. 30% Deposit
    A deposit of 30% of the total tour cost is required to secure your reservation.
  5. Full Payment for Flights/Train Tickets
    If you book flights or train tickets through us, the full payment will be due at the time of booking.

The remaining 70% of your total tour cost will be due upon your arrival, on the first day of the tour.

We offer international bank transfer options for the deposit. Alternatively, you can opt to pay the entire tour amount upfront.

Refunds

We want to be transparent about our refund policy to ensure a clear understanding from the start.

  • Full Refund if We Can’t Secure Your Permits: Your Tibet Permit is essential. If we fail to obtain it for you, we guarantee a full refund of all payments, with only the bank’s transfer fee deducted.

  • Cancellation by You: If you need to cancel your tour, the refund amount is determined by our cancellation policy, which is based on the notice you provide before the departure date.

  • No Refunds After Departure: Once your tour begins, we cannot provide refunds for any reason (Altitude Sickness, Unforeseen circumstances because of any Natural Disaster beyond anyone’s control), unused services, including optional activities, meals, or hotel nights. 

  • Changing Your Tour (Rebooking): Interested in a different tour? You can apply your payment to a new program by paying any necessary price difference or surcharge.

Tibet Tour Cancellation Policy

While we understand that unforeseen circumstances may affect your travel plans, our cancellation policy is designed to provide flexibility within certain limits. Here’s how it works:

  1. 30 Days Before Tour Starts: No cancellation fee, excludes the loss caused by refunding of air/train tickets. Refund the deposit within 3 days.

  2. 29 to 15 Days Before Tour Starts: 20% of the total trip cost will be charged as a service fee, excluding the loss caused by the refunding of air/train tickets. Refund you the rest of the deposit within 30 days.

  3. 14 to 7 Days Before Tour Starts: 30% of the total trip cost will be charged as a service fee, excluding the loss caused by the refunding of air/train tickets. Refund you the rest of the deposit within 30 days.

  4. Less Than 7 Days Before Tour Starts: 50% of the total trip cost will be charged as a service fee, excluding the loss caused by the refunding of air/train tickets.

  5. Early Departure Due to Personal Reasons: If you need to leave early due to personal reasons (e.g., health issues, altitude sickness), no refunds will be issued for any unused portions of the tour or deposit.
  6. Political Unrest or Government Restrictions: In case of unforeseen political instability or government restrictions, we will refund all fees except any services already completed.
  7. Government-Imposed Access Restrictions: If a government policy limits access to certain regions after permits are issued, we will arrange an alternative itinerary to ensure that your Tibet adventure remains exceptional.

What Happens If You Encounter Health Issues During Your Tour

Your health and safety are our top priority. If you suffer from altitude sickness or any other medical issues during your journey, we will work with you to adjust your itinerary. It’s important to note that Tibet Travel Permits (TTP) are typically tied to the original itinerary. Significant changes to your itinerary may not always be possible, but we will do our best to accommodate your needs while adhering to the regulations set by the Tibet Tourism Bureau.

Start Your Journey Today

We’re here to help you create a seamless and unforgettable Tibet tour experience. Whether you’re planning a group tour or prefer a more personalised journey beyond Lhasa, our team is ready to assist you every step of the way.

Don’t hesitate to contact us to learn more or begin planning your Tibet adventure. We look forward to helping you explore this incredible, sacred land!

Expert Knowledge

Local Tibetan Travel Agency

All our specialists are born in Tibet as we are the locals.

100% Tailor made

Decades of experiences

We will create the perfect trip designed around your requirment.

The best guides

Based in Lhasa Tibet

Since we are the locals, our guides are the real expert team.

Fully protected

We are fully licensed company

24/7 full emergency support while you are in Tibet.

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